We take all of our sales seriously, and want you to be comfortable with your purchase. Below is an outline of our terms and conditions of sale. If you have any issues please contact us, we are more than happy to help you with any questions or concerns you may have. You can email us at any time at simplyelectricfireplaces.com. Please specify the question or issue and add details or a photo attachment if necessary. Warranty & Trouble Shooting All the products that we carry have a warranty, 1 year, 2 year and 5 year coverage. If you need to know what the warranties regarding the product that you are interested in, just email or give us a call and we will gladly explain them to you. If you have purchased an electric fireplace from us, and you cannot find your user manual, contact us to forward one to you. All the manufacturers provide support and are happy to explain any features or discuss any issues with you. You can also reach the staff at Simply Electric Fireplaces at (800) Monday to Friday 9:00am - 6:00pm Eastern Standard Time.